Warranty Information

Attention: Remarks Of Product Warranty Term

The warranty term differ from one region to another, if you would like to verify the warranty term of the product bought , kindly contact and check with original vendor.

MSI General Product Warranty Policy 

*The information provided on this website is provided for informational purposes only. MSI seeks to provide accurate and timely information, nevertheless, there may be inadvertent technical or factual inaccuracies and typographical errors, for which we apologize. We reserve the right to make changes and corrections at any time, without notice.
 

Product Type	Warranty Term	Remarks
Motherboards	Depending on territory	In accordance with original manufacturer's products serial number/barcode, motherboards manufactured from July 01 2003 onwards are by original manufacturer, where as motherboards purchased before July 01 2003, are warranted for 1 year.
Graphics Card Product	Depending on territory	In accordance with original manufacturer's products serial number/barcode, graphics card products manufactured from July 01 2003 onwards are by original manufacturer, where as Graphics Card products purchased before July 01 2003, are warranted for 1 year.
OSD products (CD/ DVD/ CD-RW/ DVD-RW)	Depending on territory	In accordance with original manufacturer's products serial number/barcode, OSD products are warranted for 12 months by original manufacturer.
Barebone Systems	Depending on territory	In accordance with original manufacturer's products serial number/barcode,barebone systems products are warranted for 12 months by original manufacturer.
Communication products	Depending on territory	In accordance with original manufacturer's products serial number/barcode, Communication products are warranted for 12 months by original manufacturer.
Server products	Depending on territory	In accordance with original manufacturer's products serial number/barcode, servers manufactured from July 01 2003 onwards are by original manufacturer, where as Servers purchased before July 01 2003, are warranted for 1 year.
Consumer Electronic products	Depending on territory	In accordance with original manufacturer's products serial number/barcode, consumer electronic products are warranted for 12 months by original manufacturer.
Notebook products	Depending on territory	In accordance with original manufacturer's products serial number/barcode, notebook products are warranted for 12 months hardware by original manufacturer.
		Complete Set of Notebook	In accordance with original manufacturer's products serial number/barcode, it is warranted for 12 months repair service from its manufacture date.
		Hardware parts	motherboard, CPU memory,LCD, HDD	In accordance with original manufacturer's products serial number/barcode, it is warranted for 12 months repair service from its manufacture date.
			Battery (categorized as Consumable ) Adapter	In accordance with original manufacturer's products serial number/barcode, it is warranted for 12 months repair service from its manufacture date.
		Software	Pre-installed Software (including software disk)	In accordance with original manufacturer's products serial number/barcode, it is warranted for 12 months repair service from its manufacture date.
			Software included with the notebook(data, Software CD or Floppy Disk)	In accordance with original manufacturer's products serial number/barcode, it is warranted for 1 month faulty parts replacement from its manufacture date.
		MSI NB LCD Panel Dot Standard		About LCD Panel Dot warranty standard, please refer to here.
Tablet (thereinafter called “Windpad”)	Depending on Territory	In accordance with original manufacturer's products serial number/barcode, Tablet products are warranted for 12 months hardware by original manufacturer.
		( V-series product won't guaranty all using 0 pixel LCD panel )
		Complete Set of Notebook	In accordance with original manufacturer's products serial number/barcode, it is warranted for 12 months repair service from its manufacture date.
		Hardware parts	Motherboard, CPU, Memory, LCD, SSD.	In accordance with original manufacturer's products serial number/barcode, it is warranted for 12 months repair service from its manufacture date.
			Battery (categorized as Consumable )	In accordance with original manufacturer's products serial number/barcode, it is warranted for 6 months repair service from its manufacture date.
		Software & Accessory	Software included with the Tablet	In accordance with original manufacturer's products serial number/barcode, it is warranted for 1 month faulty parts replacement from its manufacture date.
			Accessory (option~ Docking)	In accordance with original manufacturer's products serial number/barcode, it is warranted for 12 months faulty parts replacement from its manufacture date.
Wind Netbook	Depending on territory	1 year warranty, and extend 2nd year warranty is optional and available now. ( Wind Netbook product won't guaranty all using 0 pixel LCD panel )

AIO Service Policy - For all regions except Europe

Service Item	Condition	Service Item	Condition
Warranty Period (base on Mfg. date)	System 15 months LCD 15 months (Pixel policy: Bright dot max Q'ty 2, dark dot max Q'ty 3, bright dot + dark pixel not more than 4)	Transportation	One-way for IW Service Two-way for DOA Two-way paid by Customer for OOW, CID,> 5% NTF,,
DOA	*60 days base on barcode date *30 days base on invoice date Only for disty	Repair Cost for CID, OOW	Labor Fee + Material Cost + Transportation
TAT	DOA: 7 working days for normal (in house) RMA: 14 working days (in house)

All warranty period is based on manufacturing date code.
Customer will send defect parts to designated service center.
( Glossary: IW = In Warranty, OOW = Out of Warranty, CID = Customer Induce Damage, NTF = No Trouble Found. )

AIO Service Policy- For Europe

Service Item	Condition	Service Item	Condition
Warranty Period (base on Mfg. date)	System 24 months (Additional 12 months extend warranty available) LCD 24 months (Pixel policy: Bright dot max Q'ty 2, dark dot max Q'ty 5, bright dot + dark pixel not more than 5) Accessories (KB, Mouse, Adaptor) 12 months	Transportation	One-way for IW Service Two-way for DOA Two-way paid by Customer for OOW, CID,> 5% NTF,,
DOA	90 days base on barcode date 8 days base on End user's invoice date	Repair Cost for CID, OOW	Labor Fee + Material Cost + Transportation
TAT	DOA: 7 working days for normal (in house) RMA: 14 working days (in house)

All warranty period is based on manufacturing date code.
Customer will send defect parts to designated service center.
( Glossary: IW = In Warranty, OOW = Out of Warranty, CID = Customer Induce Damage, NTF = No Trouble Found. )

Warranty Exclusions

The following circumstances excluded from warranty coverage
1. Product damage caused by catastrophes, thunder stroke, faulty electric power and environmental factors.
2. Defacing of product labeling (label alterations and falsifying, serial number missing, serial number no longer discernible, serial number invalid). All serial numbers are recorded and tracked for warranty purposes
3. Unauthorized changes of non MSI parts, modifications or alterations , parts removal in or to the products
4. Damage caused by operator error or operator fails to comply user manual instruction, such as , but not limited to improper storage resulting in product get wet, corrosion, fell off, squeezed or exposed to inadequate temperature/humid environment.
5. Internal or external consumable items of the product itself such as battery, earphone, etc.
6. Accessories or packing material such as boxes, user manual ,etc

To Discern the Original Manufacturer Barcode

Example 1. 865PE NEO2-PLS 0402XXXXXX.
(865PE NEO2-PLS refer to product name,0402 represents manufacture year as 2004, subsequent 2 digits represent manufacture month as February)

Example2. 42SXXXXXX
(42 represents its manufacture date as February'2004 by MSI)

complete serial numember: all characters & numeral below barcode (include blank space)

Motherboard

( Please find the model name from motherboard surface )

Graphics Card

( Please find the model name from Graphics Card surface )

Notebook

( Please find the model name from notebook backface )

-U100

MSI All-In-One PC

( S/N can be found on the back of the unit - on the bottom )

Bluetooth

( Please find the model name from bluetooth backface )

DVD-ROM

( Please find the model name from DVD-ROM surface )

DVD±RW

( Please find the model name from DVD±RW surface )

Lan card

( Please find the model name from LAN card surface )

Barebone

( Please find the model name from MegaPC backface )

( Please find the model name from Nettop backface )

MP3 Player

( Please find the model name from Battery inside )

Multimedia Product (TV Any@where)

Notebook Battery

( Please find the model name from product surface )

Server

( Please find the model name from server inside face )

MSI Products Warranty Agreement

Micro-Star Int'l Co., Ltd. (thereinafter called "the Company") warrant that, subject to the terms and conditions set forth herein, our Product has no defect in material and manufacture and the Product conform to the Specifications document. In the event that any aforementioned defect or non-conformity occurred with respect to the Product, the Company will provide Product repair and replacement service within the warranty period according to this agreement.

Chapter 1:Limited Warranty

1.1 Calculation and basis of the warranty period:

• Warranty receipt: The valid invoice of your purchase as well as the warranty certificate attached to the Product (must be affixed by the store stamp) shall be provided for our warranty service. In case you cannot provide the aforementioned evidence, we will apply original shipping date of the Product as the beginning date of warranty period. The original shipping date will be judged based on the notebook's serial number (S/N).
• Determination of the warranty period: The warranty period starts from the date you purchase the Product with valid invoice. If the last day of the warranty period is a national holiday, the following day shall be the last day of the warranty period.

1.2 Limited warranty for hardware

• Replacement for a new product within seven days: If the Product incurs a breakdown within seven days after the date of you purchase, and the breakdown is not caused by circumstances listed on Article 1.4, you are advised to bring the Product to the original store of purchase to ask for replacement for a new product, with the complete original package and accessories attached by the invoice and warranty card.
• Limited warranty service: Under the normal condition of use, the Company provides limited warranty service according to your Product and purchasing region. The Company carries out hardware free replacement warranty within warranty period after the date you purchase the device (but the warranty period for certain hardware is shorter; please refer to the following provisions).Where the user sends the device for repair after two years from the purchase, user shall pay parts and labor charges, as well the delivery expense ( collect & Return shipping charges).
• Free warranty for hardware includes: Motherboard, Graphics Card , NB , Communication, CE, OSD, Barebone, multimedia and server. For other peripheral equipment like USB mouse, battery, etc., and accessories like microphone, headphone, etc, a three-month free warranty is provided for standard warranty period.
  
  

  For purchases made that MSI provides local pickup service , we recommend you keep its original packaging for future pr oduct services. Our forwarder will check your packing before picking up pr oducts to avoid any damage in delivery. Please follow the above direction; otherwise, our forwarder has the right to ask you repack or ask you bring pr oducts to your nearest service center on your own.

• Repair completion time: After receiving the Product you sent for repair, the service center will inform you of the projected repair completion time according to the problem of your product and the availability of spare parts from local service center. As soon as the repair is done, the service center will notify you.

1.3 Limited warranty for software

The software not pre-installed is not covered within the Product's warranty. The warranty of the pre-installed software shall all be handled in accordance with Microsoft's End User License Agreement (EULA). In order to strengthen product's function and quality, the company updates the relevant product information on the website, the customer can refer to it. The Company assumes no responsibility for any software subsequently installed by the customer itself and any possible consequential breakdown or damage. For any problem concerning the software, please contact the software vendor. For the software CD or floppy disk i ncluded with the Product, a three-month warranty is provided. If replacement is required for a problem (excluding abnormal use or man-made scratch), the customer shall present the software disk to the service center for replacement.

1.4 Circumstances where free maintenance service is not provided

In any of the following conditions, whether the Product is within the free maintenance time-limit or not, the Company may refuse to provide the maintenance service, or may request you pay related parts and labor charges, as well the to and from shipping charges;

• You are unable to present the Product's warranty card, purchase receipt or invoice for the prove of Product still within the warranty period;
• The warranty card has been altered or its date is hard to recognize;
• The Product is not acquired from an authorized distributor of the Company or is acquired from illicit sources;
• The complete unit or parts of the Product has gone beyond the warranty period;
• Any breakdown or damage caused by non-compliance of regulations stated on the user manual, or improper packaging, storage and use;
• Any breakdown or damage caused by installation, repair, modification or removal (breaking mark, damage or loss of the product compliance label) performed by service centers or personnel not authorized by MSI;
• Any product breakdown or damage caused by use of parts not certified by MSI's original factory;
  * The serial number pasted on a complete unit or the parts is broken, defective or tally with the mainframe;
• Any breakdown or damage caused by accidental factors or man-made reasons (including computer virus, moving, compression, scratch (scrape), hit, crash, high temperature, high humidity, water inflow, use of inapplicable voltage, non-factory battery and transformer, stain, corrosion, etc.);
• Any breakdown or damage caused by use of pirate software;
• Any scrape (scratch), liquid leak, crack, etc. on the LCD screen surface;
• Any breakdown or damage caused by natural disasters and human calamities (such as earthquake, fire, riot, etc.)

1.5 Liability Limitations

The Company does not guarantee that the Product to fit for any particular purpose, and this limited warranty supersedes all assurances, guarantees, conditions, covenants, promises and obligations (including the warranty for merchantability) provided by laws and regulations, common law, customary trade practice, or trade custom, where all of the above guarantees are excluded if permitted by law. The entire compensation responsibility that must be assumed by the Company for the Product shall not exceed the price paid to purchase the Product in terms of each event or related incidents. The Company does not take any responsibility for impossibility of use of the Product, or loss, damage, deletion or modification of data or software. Regarding any incidental damage, indirect damage, special damage or consequential damage caused by or related to purchase or use of the Product, the Company assumes no responsibility, even if the Company has been informed of the possibility that the damage may happen.

Chapter 2:Global Travel Performance Assurance (The warranty just for MSI Notebook only )

2.1 Meaning of the global travel performance assurance

The global travel performance assurance is a multinational professional service available for apply by the customer that purchases the MSI product. Entitlement to the global travel performance assurance means that you may receive the Product's technical support service at the global travel performance assurance service centers designated by MSI worldwide, or else you may only seek technical support and post-sales service from the customer service center in the country where you purchase the Product.

2.2 Applicable scope of the global travel performance assurance

Within the warranty time-limit and with normal use according to the instruction manual, the customer that incurs the following hardware function breakdowns is entitled to free maintenance (including maintenance service and replacement of parts):

• Product body, exclude other component and adjunct
• The global travel performance assurance is applicable only when you send the Product to an MSI-authorized "Global travel performance assurance" service center not in the country of original purchase. If you travel to an area without MSI global service centers, you may send the Product to the global service center closest to you (sender responsible to and from shipping charges).

2.3 The repair completion time for the global travel performance assurance :

After the Product for repair has been sent to the authorized service center, the repair completion time may change due to problems of the Product and the availability of spare parts at various service centers. The service center will inform you of the possible repair completion time of the product for repair.

2.4 Limitations of the global travel performance assurance

If any of the following circumstances takes place, which does not fall within the scope of the global travel performance assurance, the Company may refuse to provide maintenance service, or may request you pay related maintenance charges after sending the unit for repair:

• You are unable to present the "Global travel performance assurance Certificate" upon sending the unit for repair;
• Any damage and scrape on the product cover;
• The global travel performance assurance does not provide replacement of keyboards, so you must purchase from the service center;
• The warranty card has been altered or its date is hard to recognize;
• The Product is not acquired from an authorized distributor of the Company or is acquired from illicit sources;
• The complete unit or parts of the Product has gone beyond the warranty period;
• Any breakdown or damage caused by non-compliance of regulations stated on the user manual, or improper packaging, storage and use;
• Any breakdown or damage caused by installation, repair, modification or removal (breaking mark, damage or loss of the product compliance label) performed by service centers or personnel not authorized by MSI;
• Any product breakdown or damage caused by use of parts not certified by the MSI's original factory;
• The serial number pasted on a complete unit or the parts is broken, defective or tally with the mainframe;
• Any breakdown or damage caused by accidental factors or man-made reasons (including computer virus, moving, compression, scratch (scrape), hit, crash, high temperature, high humidity, water inflow, as well as use of inapplicable voltage, non-factory battery and transformer, stain, corrosion, etc.);
• Any breakdown or damage caused by use of pirate software;
• Any scrape (scratch), liquid leak, crack, etc. on the LCD screen surface;
• Any breakdown or damage caused by natural disasters and human calamities (such as earthquake, fire, riot, etc.).

2.6 Points of attention for paid maintenance

• Maintenance charges include the charges of parts, service and shipping.
• Due to factors like fluctuation of foreign exchange rates and various prices for parts, the maintenance charges may slightly differ from those at the place of original purchase.
• Your local service center will first contact you before repair, informing you of possible maintenance charges, and asking you whether you agree to pay to carry out the maintenance.
• The currency and limitations for payment of maintenance charges are decided by the service center.
• When the service center decides that the Product for repair requires a payment, but if you render the maintenance, you must pick up the product for repair from the original maintenance center, and the service center will not take the responsibility product's safekeeping and shipping.
• A three-month warranty will be provided for parts in the paid maintenance.

Chapter 3: Solution of Product Use Problem

If you encounter any problem in product use, to quickly resolve the problem, We suggest you consult the following steps:

3.1 Screen the problems by self-checking:

• Please first review the User's Manual and contents of the Software CD included with the Product: The User's Manual and Software CD provided by MSI containing a lot of information about product use. The manual we compose from user's perspective can answer many of your questions. If your manual has been lost; you may download the manual you need from the MSI website.
• Visit MSI website for support: MSI retains a group of customer service engineers with profession and knowledge. You may post a message about the problem you encounter on MSI's online customer service, and our engineers will try their best to answer your question concerning product use immediately. Or you may search on the website for FAQ, to see whether there is any solution for similar problems.

3.2 Seek support from the original store of purchase or distributor of the Product:

If you cannot seek any solution for the problem out of the above methods, you may seek support from the original store of purchase or distributor, because the original store of purchase should best know your system configuration and specifications, and can provide you with any necessary resource and service.

3.3 Bring the Product to the service center authorized for maintenance

If your product has been determined by the MSI engineer or store as problematic or defective in hardware, and may incur the need for replacement of parts, you may bring the Product for repair along with the warranty card, purchase invoice or receipt to the MSI-authorized service center closest to your location for assistance, or entrust the original store of purchase to send the Product for repair on your behalf. However, the customer must properly pack the Product when sending it for repair, to avoid further damage in the course of shipping.

Chapter 4: Governing Law; Construe

This agreement shall be governed and construe according to the laws of Taiwan , Republic of China.

Our Tender Love Care to you Notebook / AIO PC one-year Warranty Extension Service

This NB / AIO PC Warranty Extension Service is for MSI brand full system

We are most concerned about your job and look forward to every MSI notebook / AIO PC we sold is designed to meet your expectations. "Service Quality, Customer Satisfaction" is our ongoing MSI philosophy. In order to enhance the quality of MSI notebook / AIO PC service, customers can get better service by MSI Warranty Extension Package once their warranty expires. With valuable one-year Warranty Extension Package, we believe that our customers will be completely content with repair cost saving and additional services from this new service. To get maximum benefit of service quality, we recommend you to purchase MSI Warranty Extension Package at the same time when you are buying MSI Notebooks.

To get maximum benefit of service quality , we recommend you to purchase MSI Warranty Extension Package at the same time when you are buying MSI Notebooks

How to purchase

Because every country kicks off NB / AIO PC Warranty Extension Service on variant date, if you are interested in this service, we suggest you to visit our service introduction on web site in advance.

If you want to inquire the NB / AIO PC warranty extension service further, contact your local MSI authorized dealers, please.

Limitation of purchasing

Warranty Extension Package has to be purchased within 3 months from your purchasing date. In accordance with the Notebook purchasing receipt or other relevant verification of purchasing, MSI brand Notebook / AIO PC customers can buy the Warranty Extension Package within 3 months of MSI Notebook / AIO PC original purchase date. And your Warranty Extension Package can only be purchased in the country where you have bought your Notebook / AIO PC. You must register and activate your warranty extension package online within one month after you brought the package.

How to calculate Warranty Extension period

The warranty extension period is effective from the expiration of your original warranty period and will last for one year. The Notebook / AIO PC battery is considered as a consumable part. Due to the natural loss of the battery capacity, there is only a one-year warranty offered on this item. The battery is not covered by this Warranty Extension Package. Other free accessories and bundles (including but not limited to carry cases, mouse, and other free gifts) are not covered by this Warranty Extension Package. And the warranty will be judged by extension warranty sticker or extension warranty card, the warranty sticker has to stick on NB / AIO PC bottom side.If the warranty sticker and warranty card lost, the extension warranty will expire.

• Step 1 Become MSI Member Follow the website instruction and sign in to be the MSI Member.
• Step 2 Register your MSI Notebook / AIO PC Log in to the MSI member site and register your Notebook / AIO PC by filling out the relevant details
• Step 3 Activate Warranty Extension Period Click the Notebook / AIO PC Activation link and input your personal ID and Password based on your purchased Warranty Extension Membership Card to finish up the process

  

• Step 4 Stick the extension warranty barcode on the Notebook / AIO PC bottom side.

NB / AIO PC Warranty Extension Policy

1.	After you have purchased and authenticated the Warranty Extension Package, your warranty period will be extended one year and repair processes and conditions will be followed as the same as normal warranty repair.
2.	Warranty Extension Package has to be purchased within 3 months from your purchasing date. In accordance with the Notebook / AIO PC purchasing receipt or other relevant verification of purchasing, MSI brand Notebook / AIO PC customers can buy the Warranty Extension Package within 3 months of MSI Notebook / AIO PC original purchase date.
3.	You must register and activate your warranty extension package online within one month after you brought the package. If your online registration and activation is not finished within a month after your Warranty Extension Package purchasing date, Your Warranty Extension Package will be invalid.
4.	The warranty extension period is effective from the expiration of your original warranty period and will last for one year. The scope of such Warranty Extension Package will be limited to breakdown or malfunctions that occur during such the warranty period and under normal using conditions. In any of the following conditions, whether the Notebook is within the original warranty period or warranty extension Period , MSI may refuse to provide the maintenance service, or may request you pay related parts and labor charges, as well the to and from shipping charges; You are unable to present the Product's warranty card, purchase receipt or invoice or similar evidence to prove that the .Product is still within the warranty period; The warranty card has been altered or its date is hard to recognize; The Product is not acquired from an authorized distributor of the Company or is acquired from illicit sources; The complete unit or parts of the Product has gone beyond the warranty period; Any breakdown or damage caused by non-compliance of regulations stated on the user manual, or improper packaging, storage and use; Any breakdown or damage caused by installation, repair, modification or removal (breaking mark, damage or loss of the product compliance label) performed by service centers or personnel not authorized by MSI; Any breakdown or damage caused by use of parts not certified by MSI's original factory * The serial number pasted on a complete unit or the parts is broken, defective or not tally with the mainframe Any breakdown or damage caused by accidental factors or man-made reasons (including computer virus, moving, compression, scratch (scrape), hit, crash, high temperature, high humidity, water inflow, use of inapplicable voltage, non-factory battery and transformer, stain, corrosion, etc.); Any breakdown or damage caused by use of pirate software; Any scrape (scratch), liquid leak, crack, etc. on the LCD screen surface; Any breakdown or damage caused by natural disasters and human calamities (such as earthquake, fire, riot, etc.)
5.	The Notebook / AIO PC battery and or other free accessories or bundles are regarded as a consumable part and is not covered by Warranty Extension Package.
6.	Your Warranty Extension Package can only be purchased in the country where you have bought your Notebook / AIO PC.
7.	The Warranty Extension Package may offers additional comprehensive service and support ..However, such additional comprehensive service shall be subject to domestic subsidiary policies of such country and may be varies in different situation.
8.	The Warranty Extension Period doesn't apply to international warranty, the warranty extension you brought just bring into effect for at the purchasing country.

Photograph for product

• Color Box
  -NB
  
  -Wind NB
  
  (Only for your reference.)
• membership card

  -NB
  -Wind NB

  (Only for your reference.)
• manual

  -NB	-Wind NB
  -AIO	-Wind Net Top

  (Only for your reference.)
• Sticker

  
  
  
  (Only for your reference.)