Answer

If the camera device shows a yellow exclamation mark in Device Manager and an unknown USB device appears simultaneously, please refer to the following for troubleshooting.



1. Uninstall the camera device and rescan the device in device manager.



    a. Right-click on "Unknown USB Device (Device Descriptor Request Failed)", then choose "Uninstall device".



    



    b. Choose "Action", and select "Scan for hardware changes".



    



2. Switch on the webcam lock switch.



    



3. Perform EC reset.



    a. Perform the system fully shut down by pressing and holding the [Shift] key on the keyboard while clicking on [Shut down].



    



    b. Remove the AC Adapter. 



    c. Long press the power button over 25 seconds.  



    Note: The system would be powered on and shut down during the time while pressing the power button.



    d. Connect the AC adapter.



    e. Power on the system.



If the above instruction is not working, please contact with MSI local service center. 



 



Related topic: 



[Troubleshooting] Unable to Access the Microphone or the Camera



[Product Information] Camera Authorization Setup

Models

  • Prestige 16 AI Evo B1MG
  • Prestige 16 AI Studio B1VFG
  • Vector 17 HX A14VGG
  • Vector 16 HX A14VFG
  • Raider GE68 HX 14V
  • Raider GE68 HX 14VGG
  • Stealth 18 AI Studio A1VFG
  • Stealth 18 Mercedes-AMG Motorsport A1V
  • Creator 16 AI Studio A1VIG
  • Prestige 14 AI Studio C1U
  • Vector 16 HX A14VGG
  • Prestige 13 AI Evo A1MG
  • Stealth 18 AI Studio A1VGG
  • Vector 17 HX A14VFG
  • Prestige 16 AI Studio B1U
  • CreatorPro 16 AI Studio - A1V
  • Prestige 13 AI Evo A1M
  • Stealth 18 AI Studio A1VHG
  • Raider GE78 HX 14VGG
  • Stealth 16 AI Studio A1V
  • Prestige 14 AI Evo C1MG
  • Prestige 14 AI Studio C1VFG
  • Stealth 16 Mercedes-AMG Motorsport A1V
  • Prestige 16 AI Studio B1VEG
  • Stealth 16 AI Studio A1VGG
  • Stealth 18 AI Studio A1V
  • Prestige 14 AI Studio C1UDXG
  • Prestige 16 AI Studio B1UDXG
  • Raider GE78 HX 14VIG
  • Prestige 16 AI Evo B1M
  • Prestige 16 AI Studio B1V
  • Creator 16 AI Studio - A1V
  • Vector 16 HX A14V
  • Stealth 16 AI Studio A1VFG
  • Vector 16 HX A14VIG
  • Prestige 16 AI Studio B1VGG
  • Vector 17 HX A14VIG
  • CreatorPro 16 AI Studio A1VMG
  • Stealth 16 MercedesAMG A1VFG
  • Vector 16 HX A14VHG
  • Creator 16 AI Studio A1VHG
  • Vector 17 HX A14V
  • Vector 17 HX A14VHG
  • Prestige 14 AI Studio C1VEG
  • Stealth 18 MercedesAMG A1VHG
  • Raider GE68 HX 14VFG
  • Raider GE68 HX 14VIG
  • Raider GE78 HX 14V
  • Stealth 16 AI Studio A1VHG
  • Stealth 18 AI Studio A1VIG
  • Raider GE78 HX 14VFG
  • Prestige 14 AI Studio C1V
  • Raider GE68 HX 14VHG
  • Prestige 14 AI Evo C1M
  • Raider GE78 HX 14VHG
  • Stealth 16 AI Studio A1VIG