[Troubleshooting] Black screen, display artifacts or vertical black and white stripes shown on the screen after the system resume from the sleep or hibernate mode.
Answer
Windows 10 system which installed with specific versions of Intel VGA generic driver (22.20.16.4815, 22.20.16.4771, 22.20.16.4729 and 22.20.16.4749) will cause the abnormal display after system resumes from the sleep or hibernate mode.
*Please first make sure that the system has the Windows 10 Version 1607 (Build 14393; Anniversary Update aka. Redstone 1) or newer version updated and then update the latest Intel VGA driver to solve the problem.
Troubleshooting Steps:
1. Get the latest Windows 10 build by following FAQ_2410.
(FAQ_2410: https://tw.msi.com/faq/notebook-2410)
2. Confirm that the Intel VGA driver has been updated automatically and the problem is solved after the update.
(Check the driver version by right click on the desktop, select Intel Graphics Settings > Options and Support > Information Center > Driver Version)
3. If the Intel VGA driver is not updated automatically, please manually update the latest version by following the steps below.
a. Enter the Device Manager.
b. Double click on the "Intel graphics" under "Display Adapter".
c. Click on "Update Driver" under Driver tab.
d. Select "Search automatically for updated driver software".
e. Follow the on-screen instructions to finish the driver update.
Reference
Models
- GE62 6QF Apache Pro
- GE72 6QF Apache Pro
- GS60 6QD Ghost
- GE62 6QC Apache
- GS72 6QD Stealth(4K)
- GS70 6QC Stealth
- GS70 6QD Stealth
- WS60 6QJ
- WS72 6QJ
- GS72 6QC Stealth(4K)
- GE62 6QD Apache Pro
- GS40 6QE Phantom
- GE62 6QL Apache
- PE60 6QE
- PX60 6QD
- WS60 6QI
- GP62 6QE Leopard Pro
- GS60 6QC Ghost
- GS60 6QE Ghost Pro(4K)
- PX60 6QE
- PE60 6QD
- WS72 6QI
- WS60 6QH
- WS72 6QH