MSI offers customers of all the products the option to purchase certain compatible spare parts (same specifications or higher specification parts) within 2 years after discontinuation of the product to increase the operational life of that product.

In this article, we will share the complete ordering process with you for better understanding with the flow.

[Complete Steps] 

Step 1: Submits a Request with Online Customer Service

1.  To submit the request, please contact MSI by creating a Web Ticket with this link:   

[Click Me]

2. On the "Online Web Ticket" Page, please click  “Create a new ticket”.

3. Select “Parts & Accessory Order Purchase” as the main category. For Sub Category, you may select your product type.

4. For Issue Description, please fill out the Subject and Description same as below wording.

Inquiry Subject: EPEAT – Parts Request

Inquiry Description: Please provide detailed information about your unit and the necessary parts

• 5. Fill out the given fields, *  indicates the fields is required. Please ensure that your information is accurate to expedite service efficiency. After completed the form, please “Submit” and the step 1 would be completed.

Step 2: MSI Responds to the Inquiry and Confirms Availability 

After the request submitted, an MSI Representative will respond to the request after checking availability within 3 business days.

Step 3: MSI Shares quotation and Verifies Payment Completion

An MSI Representative will provide you with a quotation and payment guide. Once the MSI Representative confirms receipt of your payment, the process will move forward. 

Step 4: MSI Organizes Shipment. Parts Received & Case Closed. 

MSI warehouse will arrange the shipment of the parts accordingly. The actual waiting time may vary, ranging from 3 to 30 business days, depending on the specific circumstances.