• Verify adapter appearance and connection status
• Check charger power
• System displays "Connected to Power, Not Charging"
• System stops charging at a specific battery level
• Low battery health and maximum capacity reduced
• Other battery abnormalities troubleshooting

Verify adapter appearance and connection status

First, check the wall socket, power cord, and power connector to ensure they are properly connected.

Check for any damage to the power cord and try using a different power outlet to confirm.

Check charger power

If you are using a non-original adapter, such as when charging the laptop with external devices like screens or HUBs, ensure that the charger's maximum charging power output (in watts, W) is equal to or greater than the laptop's original charger. If this condition is not met, the charger will not be able to charge your notebook.

System displays "Connected to Power, Not Charging"

Some MSI laptops are equipped with "Battery Protection Technology" to prevent frequent charging and discharging, which can reduce battery life. This mechanism is a normal behavior when charging the battery.

Typically, the initial charge level (%) setting is usually within the range of 90% - 95% (actual values may vary by model). If the battery level is above 90%, the system will not charge the battery.

There is only one scenario where the battery continues charging even if its capacity exceeds 90%: When the battery capacity is below 90% and the power is plugged in to start charging. Then, before the battery reaches full charge (for example, at 9x%), the power cord is disconnected to interrupt the charging. When the power cord is reconnected at this point, the battery resumes charging from where it was interrupted until it reaches full charge (100%). Subsequent charging will only commence once the battery capacity drops below 90%.

System stops charging at a specific battery level

If your MSI laptop stops charging at 60% or 80%, please check the "Battery Health Option" or "Battery Master".

Open the MSI software and check the current battery settings. If the battery is in “Balanced Mode” or “Best for Battery Mode,” switch it to “Best for Mobility Mode.”

• Best for Mobility Mode: The battery is always in a charging state.
• Balanced Mode: The battery starts charging when it drops below 70% and stops at 80%.
• Best for Battery Mode: The battery starts charging when it drops below 50% and stops at 60%.
• AI Charger Mode: The system automatically switches to the most suitable battery maintenance mode based on AI calculations.

MSI Drangon Center:

MSI Creator Center:

MSI Center：

MSI Center Pro：

Low battery health and maximum capacity reduced

If your battery health is low and the maximum capacity has reduced, please refer to [Notebook] How to perform Battery Calibration, perform battery calibration 1-2 times, and check if the issue is resolved.

MSI recommends performing battery calibration every 3 months for optimal battery life.

Other battery abnormalities troubleshooting

If after the above troubleshooting steps, the battery or charging status still shows other abnormalities, please try performing an EC reset and updating the BIOS to the latest version to confirm if the issue is resolved.

[Notebook] How to Reset Embedded Controller (EC reset)

[Notebook] How to update BIOS?

If you have tried the above troubleshooting methods and still cannot resolve the issue, please reach out to the MSI customer service center for further assistance.

Reference Information and Related Articles

[Notebook] How to perform Battery Calibration
[Notebook] How to Reset Embedded Controller (EC reset)
[Notebook] How to update BIOS?