Please follow the steps below to identify you specific issue
Open the "MSI Dragon Center" software and click "Detail" under both the CPU and GPU categories to view the current temperature data relating to the computer. If the temperatures shown indicate a relatively cool heat state, then the fan will stop or the speed will be slow. The fan functioning in this state is normal.
Check to see whether or not the "Cooler Boost" function is enabled. (Note: This option does not exist on all models.) In the event that the "Cooler Boost" function is not enabled, turn it on and check to see if the fan powers on.
Open the "MSI Dragon Center" application and set the fan speed higher manually to check.
- 1. Click on "System Adjustment"
- 2. Select "Settings," then choose "Basic"
- 3. Click on "Settings"
- 4. Click and drag the “Control Strip” to increase the fan speed.